Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizza Luce ("Company," "we," "us," or "our"), the operator of the website pizzalucefood.click. By accessing this Site, browsing its content, creating an account, or placing an order — whether online, by phone, or through any affiliated platform — you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, registered users, and anyone who accesses or uses our services in any manner. Your continued use of the Site following the posting of any revised Terms constitutes your acceptance of the changes. If you are using this Site on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" shall refer to both you individually and the organization.

You must be at least thirteen (13) years of age to use this Site. If you are under the age of eighteen (18), you represent that you have the consent of a parent or legal guardian to use this Site and agree to these Terms. We reserve the right to verify your age and refuse service at our sole discretion.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through our website pizzalucefood.click, we offer the following services and features:

• Online Food Ordering: Customers may browse our menu and place orders for delivery, carryout/pickup, or dine-in reservations where applicable.
• Menu Information: We provide detailed information about our food and beverage offerings, including ingredients, allergen disclosures, pricing, and nutritional information where available.
• Account Management: Users may register for an account to save order history, manage preferences, and receive personalized promotions.
• Promotions and Loyalty Programs: We may offer coupons, discounts, loyalty points, or promotional offers subject to their own specific terms and conditions.
• Customer Support: Users may contact us through the Site or via email for inquiries, complaints, or feedback related to our products and services.
• Third-Party Delivery Platforms: We may partner with third-party food delivery services. Orders placed through those platforms are subject to those platforms' own terms of service in addition to ours.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Menu items, prices, hours of operation, and availability are subject to change without prior notice. Not all menu items may be available in all locations or at all times. We make no guarantee that any specific item will be available when you place your order.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using our Site and services, you agree to the following obligations:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized use of your account.
• Use the Site solely for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations of the United States.
• Ensure that any contact information you provide, including your delivery address, phone number, and email address, is accurate and up-to-date.
• Be present at the delivery address or make appropriate arrangements to receive your order at the time of delivery.
• Pay all charges associated with your orders, including applicable taxes, delivery fees, and service charges.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Site in any way that violates applicable federal, state, or local laws or regulations, including the Federal Trade Commission Act (FTC Act) or any consumer protection statutes.
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity.
• Using automated systems, bots, scrapers, crawlers, or other software to access, collect, or reproduce content from the Site without our express written permission.
• Attempting to gain unauthorized access to any portion of the Site, its servers, or any connected network or system.
• Transmitting any unsolicited or unauthorized advertising, promotional materials, spam, or any other form of solicitation.
• Uploading or transmitting any virus, malware, ransomware, or other malicious code designed to interrupt, destroy, or limit the functionality of any computer software or hardware.
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Site.
• Posting or submitting false, defamatory, fraudulent, or misleading reviews or comments about Pizza Luce or its products.
• Placing fraudulent orders, chargebacks, or making false claims about deliveries or product quality for the purpose of obtaining refunds or free merchandise.
• Reselling or redistributing any food products obtained through this Site for commercial purposes without our written authorization.
• Using the Site to engage in any form of unlawful discrimination, harassment, or abusive behavior toward our staff or other users.

Violation of these prohibitions may result in immediate termination of your account, cancellation of pending orders, and may expose you to civil and/or criminal liability. We reserve the right to report any illegal activity to the appropriate law enforcement authorities.

4. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, and software, is the exclusive property of Pizza Luce or its content suppliers and is protected by United States copyright law, trademark law, trade secret law, and other applicable intellectual property laws.

The Pizza Luce name, logo, and all related product names, design marks, and slogans are trademarks or service marks of Pizza Luce. You are not permitted to use these marks without the prior written permission of Pizza Luce. All other trademarks, product names, and company names or logos mentioned on the Site are the property of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for your personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of the Site or its contents.
• Any collection and use of any product listings, descriptions, or prices.
• Any derivative use of the Site or its contents.
• Any downloading or copying of account information for the benefit of another merchant.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use terminates the permission or license granted by Pizza Luce. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by these Terms or in writing by Pizza Luce.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices listed do not include applicable sales tax, delivery fees, service charges, or gratuity unless explicitly stated. The final total will be calculated and presented to you before you confirm your order.

5.2 Payment Methods

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), and any other payment methods displayed at the time of checkout. By providing payment information, you represent and warrant that: (a) you are authorized to use the payment method provided; (b) the payment information is accurate and complete; and (c) you authorize us to charge the full amount of your order to the specified payment method.

5.3 Order Confirmation

Your order is not confirmed until you receive a confirmation email or notification. Pizza Luce reserves the right to cancel or refuse any order at any time for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

5.4 Refund and Cancellation Policy

Orders may not be canceled once they have been confirmed and preparation has begun. If you believe there is an error with your order, please contact us immediately at [email protected]. Refunds are issued at our sole discretion and will be reviewed on a case-by-case basis. All refunds, if approved, will be processed to the original payment method within seven (7) to ten (10) business days.

5.5 Taxes

Pizza Luce is responsible for collecting and remitting applicable sales tax in accordance with the laws of the applicable U.S. state and local jurisdiction. Tax rates are calculated based on the delivery address or pickup location and are displayed at checkout.

6. Disclaimers — "As-Is" Basis

Pizza Luce expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Site will be uninterrupted, error-free, or free from viruses or other harmful components.
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content, information, or materials on the Site.
• Warranties that defects will be corrected or that the Site or its server are free of viruses or other harmful components.

Pizza Luce does not warrant that menu items will be free from allergens. While we make reasonable efforts to provide accurate allergen information, cross-contamination may occur in our kitchens. Customers with serious food allergies are strongly advised to contact us directly at [email protected] before placing an order. Pizza Luce assumes no liability for allergic reactions resulting from the consumption of our food products.

Links to third-party websites or services are provided for your convenience only. Pizza Luce does not endorse and is not responsible for the content, privacy policies, or practices of any third-party sites or services.

7. Limitation of Liability

• Your use or inability to use the Site or services.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Site.
• Any bugs, viruses, or other harmful code that may be transmitted through the Site.
• Any errors or omissions in any content, or for any loss or damage incurred as a result of the use of any content.
• Late delivery, incorrect orders, or other fulfillment issues beyond our reasonable control.
• The quality, safety, or suitability of any food product ordered through the Site.

In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, our liability shall be limited to the fullest extent permitted by applicable law. In no event shall Pizza Luce's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Site exceed the greater of: (a) the total amount paid by you to Pizza Luce in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00 USD).

Some states in the United States do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, judgments, awards, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or rights of publicity.
• Any content, material, or information you submit, post, transmit, or otherwise make available through the Site.
• Your use or misuse of the Site or our services.
• Any fraudulent or deceptive activity by you in connection with your use of the Site or services.
• Your negligence or willful misconduct.

Pizza Luce reserves the right to assume exclusive control over the defense of any matter subject to indemnification by you, in which case you agree to cooperate with Pizza Luce in asserting any available defenses. You shall not settle any such claim without the prior written consent of Pizza Luce.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable state law of the state in which Pizza Luce's principal place of business is located, without giving effect to any choice or conflict of law provisions.

To the extent that federal law applies, including the Federal Trade Commission Act (FTC Act), such federal law shall govern. The parties further agree to submit to the personal jurisdiction of the state and federal courts located in the applicable jurisdiction for the purpose of litigating any such claims or disputes that are not subject to arbitration as described in Section 10 below.

You agree that any legal action or proceeding arising under or related to these Terms shall be brought exclusively in such courts, and you hereby consent to jurisdiction and venue in such courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

10. Dispute Resolution

10.1 Informal Resolution

In the event of any dispute, claim, or controversy between you and Pizza Luce arising out of or related to these Terms or your use of the Site or services, we encourage you to first contact us informally at [email protected] to attempt to resolve the matter amicably. We will use good faith efforts to resolve the dispute within thirty (30) days of receiving your written notice describing the nature of the dispute, the relief sought, and your contact information.

10.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon by the parties. The arbitration shall be conducted in English, and the arbitral award shall be final and binding.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration. If this class action waiver is found to be unenforceable, then the entirety of this arbitration clause shall be null and void.

10.3 Exceptions to Arbitration

Notwithstanding the foregoing, Pizza Luce retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights or other proprietary rights. Either party may also bring claims in small claims court if the claims qualify.

10.4 Arbitration Costs

The costs of any arbitration, including administrative fees, shall be borne as determined by the applicable arbitration rules. Each party shall bear the cost of its own attorneys' fees unless the arbitrator determines that a party's claim or defense was frivolous, in which case the arbitrator may award the prevailing party its reasonable attorneys' fees and costs.

11. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Site or maintain an account with us. Pizza Luce reserves the right, in its sole and absolute discretion, to suspend or terminate your access to all or any part of the Site, with or without notice and without liability, for any reason, including but not limited to:

• Violation of any provision of these Terms.
• Engaging in fraudulent, deceptive, or illegal activities.
• Conduct that is harmful, abusive, or threatening to our staff, other users, or third parties.
• Any activity that we determine, in our sole discretion, poses a risk to the security or integrity of our Site or systems.
• Failure to pay for orders or engaging in unauthorized chargebacks.
• Extended periods of inactivity, as determined by Pizza Luce at its discretion.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Site and services ceases immediately. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

12. Changes to Terms

Pizza Luce reserves the right to revise, update, or replace these Terms of Service at any time, at its sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email to the address associated with your account or by posting a prominent notice on the Site.

Your continued use of the Site following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the new Terms, you must stop using the Site and, if applicable, deactivate your account. It is your responsibility to review these Terms periodically to stay informed of any updates.

In the event of material changes to these Terms that affect your rights or obligations in a significant way, we will provide at least thirty (30) days' advance notice where practicable and required by applicable law.

13. Privacy and Data Protection

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Site, you consent to our collection, use, and sharing of your personal information as described in our Privacy Policy.

To the extent you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to request deletion, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. Please refer to our Privacy Policy for more details.

14. Allergen and Food Safety Notice

Pizza Luce takes food safety seriously and is committed to providing customers with accurate information. However, please be aware of the following:

15. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, governmental actions, civil unrest, strikes, labor disputes, supplier failures, power outages, telecommunication failures, or any other event outside our direct control ("Force Majeure Event").

In the event of a Force Majeure Event, Pizza Luce will use commercially reasonable efforts to resume normal operations as quickly as practicable. We will notify affected customers of the situation as soon as reasonably possible.

16. Severability

If any provision of these Terms of Service is found to be invalid, illegal, void, or unenforceable under applicable law by a court of competent jurisdiction or arbitrator, that provision shall be deemed severed from these Terms, and such invalidity, illegality, or unenforceability shall not affect or impair any other provision of these Terms. The remaining provisions of these Terms shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included.

Furthermore, in such circumstances, the parties agree to negotiate in good faith to replace the invalid, illegal, or unenforceable provision with a valid and enforceable provision that, to the greatest extent possible, achieves the original intent and economic effect of the replaced provision.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce concerning your use of the Site and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between the parties with respect to the subject matter hereof.

The failure of Pizza Luce to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by Pizza Luce of any breach or default shall be deemed a waiver of any subsequent breach or default. Any waiver must be in writing and signed by an authorized representative of Pizza Luce to be effective.

18. Electronic Communications

By using this Site or communicating with us electronically, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permissible by applicable law.

19. Third-Party Services and Links

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or individuals or their websites.

You acknowledge and agree that Pizza Luce shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

20. Contact Information

If you have any questions, concerns, or complaints about these Terms of Service, or if you wish to exercise any rights available to you under applicable law, please contact us using the following information:

We aim to respond to all inquiries within three (3) to five (5) business days. For urgent matters related to food safety, allergic reactions, or order emergencies, please contact us immediately via email with the subject line marked "URGENT".